Privacy Policy

This Privacy Policy outlines how JMV CHILD CARE FOUNDATION and its affiliates (collectively “JMV CHILD CARE FOUNDATION,” “we,” “our,” “us”) collect, use, share, protect, and process your information/personal data through our website WWW.jmvchildcareindia.org (hereinafter referred to as the “Platform”). Please note that certain sections of the Platform may be accessible without registration. Our Platform does not offer any product/service outside India, and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information, or availing of any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India, including those applicable to data protection and privacy. If you disagree, please do not use or access our Platform.

Collection
We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. This may include, but is not limited to, personal data/information provided during sign-up/registration or use of our Platform, such as name, date of birth, address, telephone/mobile number, email ID, and/or any other information shared as proof of identity or address. Sensitive personal data may be collected with your consent, such as bank account or credit/debit card information, other payment information, or biometric information (e.g., facial features or physiological information for certain Platform features). All data collection is in accordance with applicable laws. You have the option to refrain from providing information by choosing not to use a particular service or feature on the Platform. We may track your behavior, preferences, and any information you choose to provide on our Platform, compiling and analyzing this on an aggregated basis. Additionally, we may collect information related to your transactions on the Platform and on third-party business partner platforms. When a third-party partner collects your data directly, you will be governed by their privacy policies. We are not responsible for third-party partners’ privacy practices, and we encourage you to read their policies before disclosing any information. Should you receive an email or call from someone claiming to be JMV CHILD CARE FOUNDATION and requesting personal data such as debit/credit card PINs or online banking passwords, we advise against providing such information. If already shared, please report it to the appropriate law enforcement agency immediately.

Usage
We use personal data to provide the requested services. To the extent we market to you using your personal data, you will have the option to opt out. We use personal data to assist sellers and business partners in fulfilling orders, enhancing customer experience, resolving disputes, troubleshooting issues, and informing you about offers, products, services, and updates. Data is also used to customize experiences, detect and prevent fraud and other criminal activity, enforce terms and conditions, conduct marketing research, and analyze and survey user behavior. Additionally, we use your information as described at the time of data collection. Access to certain products/services may be impacted if you choose not to grant us permission to use specific data.

Sharing
We may share your personal data internally within our group entities, other corporate entities, and affiliates to provide access to services and products offered by them, allowing for marketing unless you opt out. We may disclose personal data to third parties, such as sellers, business partners, service providers (e.g., logistics partners, prepaid payment issuers, third-party reward programs), or other payment providers chosen by you. This disclosure allows us to provide you with access to services and products, meet legal obligations, enforce our user agreement, conduct marketing, prevent and investigate fraud or illegal activities, and address similar concerns. We may also disclose personal data to government or law enforcement agencies if required by law or in good faith that such disclosure is necessary to respond to subpoenas, court orders, or legal processes. Personal data may be disclosed to law enforcement, third-party rights owners, or others in good faith if it is reasonably necessary to enforce our Terms of Use or Privacy Policy, respond to claims of rights violations, or protect the safety of users or the public.

Security Precautions
To protect your personal data from unauthorized access, disclosure, loss, or misuse, we adopt reasonable security practices and procedures. Once in our possession or whenever you access your account, we adhere to security guidelines to prevent unauthorized access, including the use of a secure server. However, internet transmissions are not entirely secure for reasons beyond our control. By using the Platform, you accept the inherent risks associated with data transmission over the internet and the World Wide Web, which cannot be guaranteed as entirely secure. Users are responsible for protecting login and password details for their accounts.

Data Deletion and Retention
You can delete your account by visiting your profile and settings on the Platform, resulting in the loss of all account-related information. You may also contact us for assistance. In cases of pending grievances, claims, shipments, or services, we may delay or refuse account deletion. Once deleted, you will lose access to the account. We retain personal data for as long as necessary for the purposes for which it was collected or as required by applicable law. However, anonymized data may be retained for research or analytical purposes.

Your Rights
You can access, rectify, and update your personal data directly through the Platform’s functionalities.

Consent
By visiting our Platform or providing your information, you consent to the collection, use, storage, disclosure, and processing of your information in accordance with this Privacy Policy. If you disclose personal data related to others, you represent that you have the authority to do so and permit its use per this Privacy Policy. By providing personal data over the Platform or any partner platforms, you consent to being contacted by us (including affiliates, lending and technology partners, marketing channels, and business partners) via SMS, instant messaging, call, or email as specified in this Privacy Policy. You may withdraw consent by contacting the Grievance Officer at the details below, noting “Withdrawal of consent for processing personal data” in your subject line. We may verify such requests before acting upon them. However, withdrawal of consent is not retrospective and remains subject to our Terms of Use, this Privacy Policy, and applicable laws. Withdrawing consent may affect access to services that require the information.

Changes to this Privacy Policy
Please review our Privacy Policy periodically for updates. We may alert/notify you of significant changes to this Privacy Policy in accordance with applicable law requirements.